Customer Service at Paultons Theme Park

This programme looks at the customer service aspect of Paultons Park.

They cover information about their customers, how they meet their needs and measure their satisfaction. The workshop also looks at how they actually communicate with their customers pre, during and post visit.

Learning Objectives:

• Identify and understand customer needs
• Explore the importance to businesses of providing good customer service
• Recognise the methods of communicationwithin the business
• Discuss the link between training, motivation and retention of staff

We regularly check that the costs and information are the latest and most up-to-date. However, please contact us directly if you need any further information or have a particular question. Unless specified otherwise, all prices include VAT.